Support Portal: Service Templates Added
A new Service Template section has been introduced in the Support Portal to simplify how services are created and managed.
What’s changed in the portal:
- A new “Service Template” tab is now available alongside existing modules
- Users can now create and manage reusable service templates
- While creating a service in any tenant, users will see an option to:
- Select from an existing template, or
- Create a new service manually
- Selecting a template will auto-fill all configurations, including:
- Provider and pharmacy mappings
- State mappings
- Service setup
- Questionnaires
- Users can still edit and customize the service at the tenant level after selection
- Templates remain independent, so tenant-level changes will not impact the original template
- Templates can be edited, but not deleted
Provider Portal : Service Overview Visibility
We’ve added a new field to improve service clarity for providers.
What’s changed in the portal:
- Support Portal now includes an optional “Service Overview” field while configuring services
- When added, this overview will:
- Appear under the service name in the Provider Portal
- Be displayed in red font for better visibility
- Support up to 50 characters
