Patient Portal

Product Enhancement: Recurly Coupon Code Implementation

• Overview: Recurly is a subscription management and billing platform that offers advanced pricing and discount options for clients. As part of their service, enrolled clients can now provide discounts to their patients.
• Issue: Previously, our system did not support coupon codes through Recurly, limiting pricing flexibility.
• Enhancement: Implemented a coupon code functionality using Recurly, allowing patients to apply eligible discounts.
• Impact: Patients now see the discounted price on the Thank You page. Only one coupon can be used per service, ensuring clear and accurate pricing.

Bug Fix: Time Zone Conversion Issue Allowing Past Time Slots for Booking

• Impact: Prevents erroneous bookings, ensuring seamless scheduling for both patients and providers.
• Issue:  Patients could view and book past time slots due to a faulty time zone conversion.
• Impact: Prevents erroneous bookings, ensuring seamless scheduling for both patients and providers.
• Fix: Time zone functionality has been corrected, ensuring that patients only see available future slots, with provider time zones updating accordingly.

Bug Fix: Yes/No Questions Retaining Previous Responses Incorrectly 

• Issue: If a patient initially selected ‘Yes’ and provided a reason, but later changed the answer to ‘No,’ the intake form still displayed the reason.
• Fix: The system now correctly removes the reason when ‘No’ is selected.
• Impact: Improves accuracy in intake forms and prevents confusion in patient records.

Provider Portal

Product Enhancement: Increase Width of SYNC / ASYNC Tab Trigger 

• Issue: The narrow width of the SYNC / ASYNC tab made it difficult for providers to navigate efficiently.
• Enhancement: Expanded the width of the SYNC / ASYNC tab for improved readability and usability.
• Impact: Enhanced provider experience and accessibility for providers using the portal.

1. Patient Portal

Enhancements:

• Display Non-Completed Consults:
  • Change: If the patient does not complete consult booking after making a payment, a list will now inform them of incomplete consults on their portal.
  • Necessity: Helps patients stay aware of their pending consults, improving completion rates and user satisfaction.
• Payment Page Flow Enhancement:
  • Change: A popup now informs patients that their payment has been completed.
  • Necessity: Enhances clarity and user confidence in the payment process.
• Terms and Conditions Placement Update:
  • Change: Terms and Conditions moved from account creation flow to after the service details page.
  • Necessity: Streamlines the user expe rience by presenting terms and conditions at a more relevant stage in the flow.
• Display “No Schedules Available”:
  • Change: Shows a message when no doctor schedules are available for the patient’s state and preferred time.
  • Necessity: Prevents confusion and sets clear expectations for users.
• Pharmacy Search for Insurance Payment Type:
  • Change: Pharmacy search page now supports listing pharmacies based on the insurance payment type.
  • Necessity: Simplifies pharmacy selection for patients using insurance.
• Insurance Eligibility Checking and Payment Flow Update:
  • Change: Added the ability to check insurance eligibility and list out all insurance plans.
  • Necessity: Ensures transparency and aids patients in selecting the right insurance options.
• Gender-Specific Telehealth Questions:
  • Change: Telehealth section now displays gender-specific questions based on the patient’s profile.
  • Necessity: Reduces irrelevant questions and personalizes the user experience.
• Optional and Required Telehealth Questions:
  • Change: Some questions are now optional while others are required. Optional questions can be skipped.
  • Necessity: Increases flexibility and improves form completion rates.
• Service List Display Limited to 10 Items:
  • Change: Service list now limits items to 10 on screen, with additional items loading as the user scrolls.
  • Necessity: Enhances readability and user experience.
• UI Improvements for Long Time Zone Names:
  • Change: Long time zone names updated for a better look and feel.
  • Necessity: Improves appointment selection usability.
• File Upload Option for Every Consult:
  • Change: Patients can now upload files anytime via their portal for booked consults.
  • Necessity: Improves the ease of sharing critical information with healthcare providers.
• View Uploaded Files for Booked Consults:
  • Change: Patients can now view their uploaded files for booked consults.
  • Necessity: Enhances transparency and accessibility of personal health records.
• Price Breakdown for Consults:
  • Change: Display consult price breakdown including discounts and offers.
  • Necessity: Provides clarity and transparency in pricing.

Bugs Fixed:

• Issue with Pharmacy Name in Follow-Up Flow:
  • Fix: Previously updated pharmacy was displayed while adding prescriptions. This has been fixed.
  • Impact: Ensures accuracy in pharmacy selection.
• Patient Profile Issues:
  • Fixes:
    1. Restricted minimum patient age to 18 years.
    2. Address 1 field now editable.
    3. Added loader indicator for profile picture/ID uploads.
    4. Mandatory health profile questions now consistent across sections.
  • Impact: Improves the transparency and takes cognizance of personal questions.Makes the portal meet compliance and legal standards
• Uploading the Same Government ID Issue:
  • Fix: Resolved issue preventing re-uploading the same file without refreshing the page.
  • Impact: Ensures smoother file upload experience.
• Forgot Password Lock Issue:
  • Fix: Resolved issue where accounts remained locked after a forgotten password request.
  • Impact: Restores account access functionality.
• Date of Birth Selection Issue:
  • Fix: Resolved issue where selected DOB reverted to one day earlier.
  • Impact: Ensures accurate data input.

2. Provider Portal

Enhancements:

• Consult List Sorting by Type:
  • Change: Sync consults are sorted by appointment date (nearest first), and Async consults by created date and time (oldest first).
  • Necessity: Improves consult list organization and efficiency for providers.
• Fixed Broken Image View for Uploaded PDFs:
  • Change: Fixed broken images for patient-uploaded PDFs.
  • Necessity: Ensures providers can view uploaded files correctly, enhancing patient-provider communication.

3. Admin Panel

Enhancements:

• File Upload Validation:
  • Change: Restricted file types for upload, excluding executables like .exe or .dmg.
  • Necessity: Enhances security and prevents misuse.

Bugs Fixed:

• Service List Logging Out Issue:
  • Fix: Addressed a production issue causing admin users to be logged out while accessing the Service List.
  • Impact: Resolved disruptions and restored the functionality of Dosepot for affected clients.