Admin Portal

Enhancements:

Triage Notes Notification to Customer Operations: Implements a notification system that alerts the Customer Operations team whenever a provider submits triage notes, improving workflow awareness.

Patient Portal

Enhancements:

• Authorize.Net Integration: Adds one-time and subscription payment support via Authorize.Net, integrated through test service endpoints.
  
• Stripe Payment Expansion: Introduces multiple new payment methods including Card, Affirm, Amazon Pay, Cash App Pay, Klarna, and Afterpay for improved user flexibility.
  
• Paid Consult Completion Prompt: Adds a popup message guiding users to fill out the questionnaire if a consult is already paid but incomplete.
  
• OTP Verification for External Users: Enhances user verification by requiring OTP authentication for both new and returning external users.
  
• Optional ID Upload: Makes ID upload optional for certain tenants, allowing configuration across services.
  
• Back Navigation to ID Page: Adds a back navigation button from the questionnaire to the ID card page for easier navigation.
  
• Account Chooser Removal: Removes the Account Chooser step from the login flow for non-dependent clients, streamlining access.
  
• Service Footer Text Removal: Deletes “All Treatments Powered by” from the footer of the service list page for cleaner UI.

Bug Fixes:

• File Upload Format Restriction: Fixes an issue allowing unsupported file types to be uploaded for government ID and documents; now limited to safe, permitted formats.
  
• Forgot Password UI Misalignment: Corrects layout issues on the success page after password reset; centers icons and removes redundant login prompt.

Provider Portal:

Enhancements:

• SOAP Notes Template Module: Adds the ability for providers to create, save, and reuse templates for SOAP notes, including fields for ICD, CPT, Subjective, Objective, Assessment, and Plan.
  
• Availability Switch for Appointments: Introduces a toggle for providers to manage availability for SYNC and ASYNC appointments; includes admin override capability.

Bug Fixes:

• CPT/ICD Search Functionality in Consult Notes: Improves the usability of the ICD-10 search by allowing multiple entries and refining search by code and name.

Admin Portal

Bug Fixes:

• Date of Birth Update Issue: Resolves an issue where updating the Date of Birth from the Admin panel results in an invalid date error, ensuring proper synchronization with DoseSpot.

Patient Portal

Enhancements:

• Scheduler Page Update: Adjusts the scheduler functionality so that if morning slots are unavailable, it automatically transitions to afternoon slots. Includes a button to prompt users to select a new date if preferred.
• Services Page Mobile Responsiveness: Enhances the mobile responsiveness of the services page, ensuring it aligns with modern usability standards for mobile users.
• Modify Yes/No Question Flexibility: Updates the backend to optionally display a text box when ‘Yes’ is selected, providing flexibility in gathering additional information based on the user’s response.
• Recurly One-Time Payment Integration: Implements a one-time payment option with coupon code functionality, streamlining the payment process and offering promotional discounts.
• TextArea Questionnaire Update: Standardizes the height of TextArea fields to prevent user resizing, maintaining a consistent layout across the platform.

Bug Fixes:

• No Show Status Visibility: Corrects the visibility issue of ‘No Show’ status in the patient portal, ensuring that consultation statuses are transparent and accurately displayed.
• Booking Consult Navigation Issue: Fixes a glitch where the ‘Book Consult’ button does not lead to a confirmation page, preventing unintentional multiple bookings.
• Service Name Display Correction: Ensures service names are displayed accurately, improving clarity and consistency in service listings.
• Government ID Upload Issue: Resolves problems related to uploading government IDs when the file size exceeds the permitted limit, facilitating smoother user verification processes.

Provider Portal

Bug Fixes:

• Mark as Complete Button Delay: Addresses an issue where the ‘Mark as Complete’ button shows a delayed response, enhancing the efficiency of status updates in the provider workflow.

Dosespot Prescription Timing Issues: Fixes discrepancies in the time zone and prevents duplicate entries in prescription records, ensuring accurate and reliable prescription management.

Admin Portal

New Enhancements:

• Prescription Preference Update on Consult Creation: Ensures that doctors see only relevant prescription buttons like E-Rx, LifeFile, or E-Fax based on the client and pharmacy preferences, enhancing prescription accuracy and compliance.
• Add “Provider Source” Field on Provider Details Column: Allows admins to view and update the source of the provider within the provider’s profile and in export files, increasing data richness and traceability.

Bug Fixes:

• Patient Screen Vanishes After Provider Rescheduling Changes: Fixes an issue where the patient screen disappears after scheduling changes, improving interface stability and user experience.
• Time Zone Discrepancies in Provider Details Due to Support Portal: Resolves mismatches in displayed time zones between the support portal and provider details, ensuring consistency and accuracy.

Patient Portal

New Enhancements:

• Welcome Email Function Update for Specific Clients: Verifies that the welcome email function is properly sending emails to new users for specific clients like Diversify, Teledoc, and BriskMD, ensuring communication reliability.
• Increase Space Between Adjacent Consult Details: Improves the layout by increasing the spacing between consult detail cards, enhancing the user interface.
• Make Services Page Mobile Responsive: Updates the services page to be mobile responsive, accommodating a wider range of devices and improving user accessibility.
• Dynamic Services Page Redirection: Redirects the services page to client-specific URLs to provide a tailored user experience and maintain consistency across platforms.

Bug Fixes:

• Issues with File Upload and Display on Insurance Page: Addresses multiple issues with the file upload interface, ensuring that insurance documents are correctly displayed and managed after upload.

Provider Portal

New Enhancements:

• Missing Image Preview for Consult Files: Ensures that image previews are visible for consult files in the additional document tab, improving the usability and functionality of the consult file management.

Bug Fixes:

• E-fax Showing Instead of E-rx: Corrects an issue where e-fax options appear instead of e-Rx for providers, ensuring that the correct prescription method is available, which is crucial for workflow efficiency and compliance.

Beta Feature (Under Verification):

• Agora Video Call Setup for 2 and 3 Participants: Enhances video call capabilities with new features tailored for mobile use, including the removal of non-functional options and adjustments to call invitation features, aimed at streamlining the user experience during multi-participant calls.

Admin Portal

Enhancements:

• Provider Reassign List Optimization: Sync and async consults are now sorted by urgency and creation date, improving provider assignment efficiency.
• Provider Phone Number Update: Enables real-time updating of provider contact details, enhancing communication.
• Pharmacy Name in Export File: Adds pharmacy details to transaction reports for better tracking and transparency.

Bug Fixes:

• Schedule Date Correction: Fixes an issue where invalid dates were shown for some consults, ensuring accuracy in scheduling.
• Consult Note/History Error: Resolves error messages that appeared when accessing consult notes or history, improving reliability.

Patient Portal

Enhancements:

• Insurance Eligibility and Payment Flow: New features allow patients to check insurance eligibility and update payment details before booking consults.
• Blood Pressure Data Input Flexibility: Adds a ‘Don’t Know’ option in blood pressure questionnaires, accommodating uncertainty in patient data.
• Login and OTP Integration: Combines login and OTP on the same page for a smoother user experience.
• Scheduling Interface Improvement: Corrects the display order of dates to prevent confusion during appointment scheduling.
• DOB Input Interface Upgrade: Revises the DOB input field to use dropdowns for easier and more accurate data entry.

Bug Fixes:

• File Upload and Display Corrections: Addresses issues with file upload buttons and display errors on the insurance page, ensuring files are managed correctly.
• Document Icon Resize: Increases the size of the document icon for better visibility and accessibility.

Provider Portal

Enhancements:

• Streamlined Communication Options: Removes the ‘Continue without Sending Link’ button to simplify communication features in the chat interface.

Bug Fixes:

• Consult Note History Management: Fixes issues related to the consult note history when a consult is completed without adding notes, ensuring consistency and reliability.

Patient Portal

Product Enhancement: Recurly Coupon Code Implementation

• Overview: Recurly is a subscription management and billing platform that offers advanced pricing and discount options for clients. As part of their service, enrolled clients can now provide discounts to their patients.
• Issue: Previously, our system did not support coupon codes through Recurly, limiting pricing flexibility.
• Enhancement: Implemented a coupon code functionality using Recurly, allowing patients to apply eligible discounts.
• Impact: Patients now see the discounted price on the Thank You page. Only one coupon can be used per service, ensuring clear and accurate pricing.

Bug Fix: Time Zone Conversion Issue Allowing Past Time Slots for Booking

• Impact: Prevents erroneous bookings, ensuring seamless scheduling for both patients and providers.
• Issue:  Patients could view and book past time slots due to a faulty time zone conversion.
• Impact: Prevents erroneous bookings, ensuring seamless scheduling for both patients and providers.
• Fix: Time zone functionality has been corrected, ensuring that patients only see available future slots, with provider time zones updating accordingly.

Bug Fix: Yes/No Questions Retaining Previous Responses Incorrectly 

• Issue: If a patient initially selected ‘Yes’ and provided a reason, but later changed the answer to ‘No,’ the intake form still displayed the reason.
• Fix: The system now correctly removes the reason when ‘No’ is selected.
• Impact: Improves accuracy in intake forms and prevents confusion in patient records.

Provider Portal

Product Enhancement: Increase Width of SYNC / ASYNC Tab Trigger 

• Issue: The narrow width of the SYNC / ASYNC tab made it difficult for providers to navigate efficiently.
• Enhancement: Expanded the width of the SYNC / ASYNC tab for improved readability and usability.
• Impact: Enhanced provider experience and accessibility for providers using the portal.

1. Patient Portal

Enhancements:

• Display Non-Completed Consults:
  • Change: If the patient does not complete consult booking after making a payment, a list will now inform them of incomplete consults on their portal.
  • Necessity: Helps patients stay aware of their pending consults, improving completion rates and user satisfaction.
• Payment Page Flow Enhancement:
  • Change: A popup now informs patients that their payment has been completed.
  • Necessity: Enhances clarity and user confidence in the payment process.
• Terms and Conditions Placement Update:
  • Change: Terms and Conditions moved from account creation flow to after the service details page.
  • Necessity: Streamlines the user expe rience by presenting terms and conditions at a more relevant stage in the flow.
• Display “No Schedules Available”:
  • Change: Shows a message when no doctor schedules are available for the patient’s state and preferred time.
  • Necessity: Prevents confusion and sets clear expectations for users.
• Pharmacy Search for Insurance Payment Type:
  • Change: Pharmacy search page now supports listing pharmacies based on the insurance payment type.
  • Necessity: Simplifies pharmacy selection for patients using insurance.
• Insurance Eligibility Checking and Payment Flow Update:
  • Change: Added the ability to check insurance eligibility and list out all insurance plans.
  • Necessity: Ensures transparency and aids patients in selecting the right insurance options.
• Gender-Specific Telehealth Questions:
  • Change: Telehealth section now displays gender-specific questions based on the patient’s profile.
  • Necessity: Reduces irrelevant questions and personalizes the user experience.
• Optional and Required Telehealth Questions:
  • Change: Some questions are now optional while others are required. Optional questions can be skipped.
  • Necessity: Increases flexibility and improves form completion rates.
• Service List Display Limited to 10 Items:
  • Change: Service list now limits items to 10 on screen, with additional items loading as the user scrolls.
  • Necessity: Enhances readability and user experience.
• UI Improvements for Long Time Zone Names:
  • Change: Long time zone names updated for a better look and feel.
  • Necessity: Improves appointment selection usability.
• File Upload Option for Every Consult:
  • Change: Patients can now upload files anytime via their portal for booked consults.
  • Necessity: Improves the ease of sharing critical information with healthcare providers.
• View Uploaded Files for Booked Consults:
  • Change: Patients can now view their uploaded files for booked consults.
  • Necessity: Enhances transparency and accessibility of personal health records.
• Price Breakdown for Consults:
  • Change: Display consult price breakdown including discounts and offers.
  • Necessity: Provides clarity and transparency in pricing.

Bugs Fixed:

• Issue with Pharmacy Name in Follow-Up Flow:
  • Fix: Previously updated pharmacy was displayed while adding prescriptions. This has been fixed.
  • Impact: Ensures accuracy in pharmacy selection.
• Patient Profile Issues:
  • Fixes:
    1. Restricted minimum patient age to 18 years.
    2. Address 1 field now editable.
    3. Added loader indicator for profile picture/ID uploads.
    4. Mandatory health profile questions now consistent across sections.
  • Impact: Improves the transparency and takes cognizance of personal questions.Makes the portal meet compliance and legal standards
• Uploading the Same Government ID Issue:
  • Fix: Resolved issue preventing re-uploading the same file without refreshing the page.
  • Impact: Ensures smoother file upload experience.
• Forgot Password Lock Issue:
  • Fix: Resolved issue where accounts remained locked after a forgotten password request.
  • Impact: Restores account access functionality.
• Date of Birth Selection Issue:
  • Fix: Resolved issue where selected DOB reverted to one day earlier.
  • Impact: Ensures accurate data input.

2. Provider Portal

Enhancements:

• Consult List Sorting by Type:
  • Change: Sync consults are sorted by appointment date (nearest first), and Async consults by created date and time (oldest first).
  • Necessity: Improves consult list organization and efficiency for providers.
• Fixed Broken Image View for Uploaded PDFs:
  • Change: Fixed broken images for patient-uploaded PDFs.
  • Necessity: Ensures providers can view uploaded files correctly, enhancing patient-provider communication.

3. Admin Panel

Enhancements:

• File Upload Validation:
  • Change: Restricted file types for upload, excluding executables like .exe or .dmg.
  • Necessity: Enhances security and prevents misuse.

Bugs Fixed:

• Service List Logging Out Issue:
  • Fix: Addressed a production issue causing admin users to be logged out while accessing the Service List.
  • Impact: Resolved disruptions and restored the functionality of Dosepot for affected clients.